I been with this automotive company for a few years There awesome They do quality work Very good customer service I recommended them . There awesome
Reviews
Really good customer service and very honest in every work they do. They detail out every job that is recommended on the vehicle. They are very honest and don’t try to make you to work that is not needed. I would highly recommend. I take all my vehicles and always recommend my family and friends.
Make sure if you put deposits you get proof they smile in your face even when they're gouging your pockets they claim in the state of California its illegal to give refunds..... literally told me to my face after telling me they could over the phone..... shimmers and scammers if you go here watch them work on your car. I drove my car 12.5 hrs no lights no issues, went to get a smog there and now I've got broken $800 dollar repairs to make and screwed out of $150 bucks. Should be FRUGAL LUXE
Jason, we take accusations of dishonesty very seriously, so we want to clarify the facts of your visit. You brought your vehicle to Luxe Auto Center for a smog inspection. The vehicle did not pass the inspection because our technician observed a damaged air-filter housing at the EVAP hose connection, which was documented on your repair order. You were charged $49.75 for the smog inspection only. Because the vehicle did not pass, you were not charged the additional $8.25 certificate fee. Most importantly, Luxe Auto Center did not collect a $150 deposit from you, nor did you pay us any additional cash beyond the $49.75 smog inspection charge. Therefore, the statement that we kept or refused to refund $150 is simply not accurate. We have also preserved our surveillance footage from your visit and welcome you to come to Luxe Auto Center and review the footage with management so there can be no misunderstanding regarding what occurred, what was discussed, and what was paid. A vehicle being driven for 12.5 hours without a warning light does not mean that it will automatically pass a California smog inspection. Our responsibility as a licensed Smog Check station is to inspect the vehicle as presented and accurately report the condition found—we cannot pass a vehicle that does not meet the inspection requirements. We understand that failing a smog inspection and being presented with a repair recommendation can be frustrating. However, calling our employees “scammers” and claiming that we took $150 that was never paid to us is a serious allegation and does not accurately represent this transaction. Our management team remains available to review the repair order, payment record, and saved camera footage with you in person.
I had a great experience with Luxe Auto Shop! The team was professional, friendly, and made sure everything was taken care of the right way. They provided great service, communicated clearly, and treated me with respect from start to finish. I definitely appreciate the quality of their work and would recommend Luxe Auto Shop to anyone looking for a trustworthy auto shop. I’ll definitely be coming back!
My aunt Jeanette asked me to write this review for her. She loves this place, quickly and speedy service, great at answering questions regarding services, amazing customer service. She got her AC serviced and was very happy with the results and felt the price was just right. Definitely will continue going here for years to come and could not recommend it more!
I had an amazing experience at Luxe Auto Center! From the moment I walked in, everyone made me feel like family instead of just another customer. A huge shoutout to Shawn for providing outstanding customer service. He took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable throughout the entire process. You can tell he truly cares about his customers and wants them to get the best value for the services they receive. I also want to recognize Turab, the owner. It’s obvious he takes pride in running an honest, professional business and has built a team that genuinely puts customers first. The quality of the work, attention to detail, and level of integrity really stand out. If you’re looking for a shop you can trust that delivers quality service at a fair value while treating you like family, I highly recommend Luxe Auto Center. I’ll definitely be coming back and sending my friends and family here!
Very great service! Great prices!
We have used Luxe for years and they deliver on honesty, consistency, and professionalism. They are completely honest about the condition of your car while giving you multiple options based off your specific circumstance. They gave us multiple rides to and from our house due to our car having to stay overnight as well as multiple discounts without us even inquiring. This is one of those perfectly professional and honest car maintenance/repair shops you spend a lifetime looking for and sometimes never find. Thanks for everything Luxe!
Had a great experience at Luxe Auto Center! Aleena was extremely helpful, professional, and made the whole process easy. I appreciate the excellent customer service and will definitely be returning in the future. Highly recommend!
Such good customer service fixed my AC and now it's Ice cold!
Had a great experience here! Turab at the front desk is super nice and helpful, he gave me trustworthy answers on the exact services I needed and didn't try to push anything else. Prices are way better than any of the surrounding shops I got quotes from.
Excellent staff and service. Not your typical upselling auto shop that is looking to make an extra buck. They actually show you what’s wrong with the vehicle and ensure they are there to help you with what needs to be done! I was very satisfied with the quality of service and been coming here ever since. I highly recommend this place! Turab, you are the best!
I called Luxe auto this morning and they got me in real quick. They fixed the problem quickly. They are vey professional and I will definitely be back if needed. Thank you all again, happy customer.😊
I had a really great experience here! I was able to get a lot of work done while keeping my son entertained. It was such a convenient place to be productive they even had chargers available which was a huge plus! 10 out of 10 would definitely recommend! 😊⭐
5 stars, completely deserve all 5. Excellent work, excellent customer service, worked with me on every hoop to jump through that i had to deal with as i just bought a car with significantly downplayed problems from the seller, but luxe took care of me on every way needed and i greatly apperciate thier diligence, the car now works well, no compliants with thier work. Definitely recommend this place before all others.
I came in the shop today after having a bad experience with another shop. I initially called and the owner Turab answered and told me to come right over and that they would take care of me. The building was beautiful. The inside was immaculate. I was also helped by Mario who had great customer service and was very nice and thorough with me. They took care of my smog immediately.. I talked to another lady that was in there and said she said nothing but amazing experiences in here and has brought four different cars to this shop . She said they are very honest and do not try and take advantage of people and that is wonderful news. I will be bringing all my cars to the shop.!!!
Caught a flat and Luxe auto center took a care of me within minutes! Thanks to Turab for the help!
Took my Honda in because my tire light came on. They were super busy but took me immediately and did a wonderful job. The guy in the office was extremely professional and detailed. Awesome experience, I highly recommend.
nice people, easy to book an appointment, my car is working, there’s a lot of communication with staff which is a good sign. Labor seems to be low cost and parts have slightly higher markups than some other places. Others were charging less for parts and more for labor though, so the trade off is even. Others were also not as transparent with me. Edit: When getting my car serviced here I noticed when it was given back to me they turned my AC all the way to the coldest setting and the maximum fan speed. When I was using it, there seemed to be not as cold of a temperature and it wasn’t working as well suddenly anymore. I had it looked at by someone else and I was right, it’s suddenly damaged. I understand it’s hot out. But counterproductive to damage my car while fixing it. I guess that’s one way to get yourself return business. To your reply: Running the AC at the coldest temperature on maximum fan speed in 100 degree weather does in fact damage the unit and was unnecessary to begin with per your reply. : introduces severe efficiency loss, accelerated component wear, and potential system risks.
Mr. Gendorn, we’re sorry to hear about your A/C concern. Your 2018 Mazda3 was brought to us with a brake concern. During our inspection, we recommended rear brakes and front lower control arms because the bushings were cracked and beginning to tear. With your authorization, we replaced the rear brake pads and rotors, performed a brake-fluid exchange, replaced the front lower control arms with ball joints, and completed a four-wheel alignment. None of this work required us to access, disconnect, repair, or alter any part of your HVAC or A/C system, and we performed no A/C-related work on your vehicle. Operating the cabin controls at maximum cooling also does not damage the A/C system. We take your suggestion that we intentionally damaged your vehicle to generate return business very seriously, as that is completely contrary to how we operate. We value the positive comments you initially shared about our staff and transparency, and we would genuinely like to retain you as a customer. Please contact us directly and provide the written findings from the shop that diagnosed the A/C problem. We would be happy to inspect the vehicle and discuss the concern with you so the facts can be properly determined.
💕 Luxe Auto Center Is My #1 Choice ! 💕 I Love You So, So, So ,So Much , Luxe Auto Center and All Staff for being open ! I was so stressed out because of my car problems and you Luxe Auto Center took care of all my car problems and all my stress from my car is Gone ! Thank You So Much ! ~ Very Professional ! ~ Fantastic Service ! ~ Unbelievable Great Prices ! You should pick them too !
These guys were great! Did my research in my area for auto repair, and they did not disappoint.
I had an incredible experience visiting this shop. I have been planning my 21st birthday soon. I explained my situation to the person assisting me, and I felt genuinely heard. This place makes me feel like a human being, and it’s evident that they genuinely want to help. They even suggested some financial aid, which allowed me to still continue my plans. I absolutely love the place and I will always be grateful to Turab.
Mr Turab Bukhari treated us with respect, his professionalism was sky roof, we are happy and grateful today. 3 of our tires were changed, and we feel safe leaving here today. Thank you so much for your help Sir.
Mr. Turab Bukhari helped us so much to changing our 3 tures today. He gave us a Fantastic service. They believed in us. And they are very respectful. Thank you Sir for making us feel welcomed and satisfied.
I came in for an oil change, and the service was excellent. They completed the work quickly, offered a great price, and provided outstanding customer service throughout the entire experience. I would definitely recommend them.
Most excellent experience with an auto motive business by far. Tony's expertise shows in his work and their customer to technician interactions are unmatched. Thank you, Turab, you run a fine business and it shows in your employees' professionalism.
Luxe Auto is my go to spot! They service my fleet and my personal vehicles as well. I recommend all family and friends, the customer service is impeccable and they are among the best pricing around! Thank you for always taking care of us Luxe! 🙏
Luxe Auto is my go to spot! They service my fleet and my personal vehicles as well. I recommend all family and friends, the customer service is impeccable and they are among the best pricing around! Thank you for always taking care of us Luxe!
If you’re looking for an efficient and knowledgeable team-look no further! Luxe Auto Center took such good care of me. I will definitely be recommending this place. 5 stars in customer service and efficiency. WOW!
I found these guys about 6 months ago and could not recommend them enough. Everyone I have dealt with here has been extremely kind and went above and beyond to help get my car back up and running. This is definitely the place to go if you want the best price in the area, and your car to get done quickly and done right!!!
Awesome auto shop. Had a couple used tires changed out and an oil change. They’re quick, very kind, and well-priced. Clean and comfy waiting area too.
Luxe Auto has been my go-to automotive shop for the past two years. The staff is very professional, kind and have alway worked hard to provide quality service. I no longer live in Carmichael but will gladly travel to this shop for auto service. Big shout-out to the owner, Turab and the service advisor, Omar for always making it a pleasant experience.
Great experience got me in and out. Changed my tires and checked the rest. Also got future discounts for any upcoming services. Awesome place‼️
I used Luxe for a Tire Replacement. They are incredibly helpful, quick, and proficient. They had tires in stock that fit my Tesla of the correct size, and made the process as simple as it could be. No needless waiting or appointments. Very courteous staff, and they even identified some extra items on my car that I took back to Tesla for warranty evaluation.
Shoutout to these guys had me in and out in no time good customer service!
They personally showed me the undercarriage of my car to assure me it was fine. And no charge. I’m a regular customer and the team is excellent. Thank you.
Saw me near the end of the day to get my alignment completed after it was out of whack from a tire installation elsewhere. Fast, efficient, affordable, friendly service. Definitely will be back!
Saw me near the end of the day to get my alignment completed after it was out of whack from a tire installation elsewhere. Fast, efficient, affordable, friendly service. Definitely will be back!
Best customer service from Omar. Such a great guy explained everything throughly and made it 10x better. Definitely recommend everyone to come here
Excellent. Very helpful. Does helpful things without charge.
(Translated by Google) Hello, good afternoon. I'd like to invite you to visit Luxe Auto Center. They'll give you great service, the best tires, and excellent customer care. (Original) Hola buenas tardes les hago una invitación que vayan a luxe auto center les darán una linda atención con las mejores llantas y buen servicio
Class act business that goes the extra mile!!!! Needed a tire place close by, saw they had good reviews, and they did not disappoint. Turab is the MAN! He made sure everything was explained clearly, gave me a more than fair deal, and even pulled some strings to insure I’d be back on the road same day despite my later arrival. 100% recommend to anyone in the area, best customer service and service around!!
Omar gives good service 10/10
I have been coming to Luxe Auto for a few years now and I everyone is always really helpful and accommodating. I appreciate their willingness to go above and beyond when I bring my car in for service.
I Brought My Mazda Miata Into Them For A Simple Alignment And They Told Me My Car Was unalignable because of my control arm bushings lol and proceeded to tell me my nut on my tie was bent and it wasn't at all I have all brand new suspension components that's why I knew they were lieing instantly and they weren't able to align my car, Owner And Mechanic were very unprofessional and got mad when I confronted them about lieing. when I left there and went to drive my car it was way worse and my tires were screeching down to road that's how bad they messed up my alignment, they told me they didn't make any adjustments too, they are liars and try to scam you into getting free money and they damage your car and make it worse as well, DO NOT GO HERE! I Went To Another Shop Down The street Called centerline auto and they told me that luxe put my alignment -3 degrees toed in, centerline had no problem at all fixing my car and got me aligned straight Without any issues
Cannot say enough great things about Luxe. Everyone there is incredibly professional, kind and accommodating. They really want to make sure their customer's are taken care of. Competitive pricing, great knowledge and work. Highly recommend.
The front desk attendee, Javier, was absolutely wonderful: excellent listener, patient, knew his material, stayed focused in the midst of multiple competing distractions and matters to handle. The work was done expeditiously. Thank you
I had an excellent experience at Luxe Auto Center! The team was professional, communicative, and took the time to clearly explain the work my vehicle needed. They handled everything efficiently and kept me informed throughout the process. I truly appreciated their attention to detail and customer-first approach. I’ll definitely be returning for future services and highly recommend them to anyone looking for reliable, trustworthy auto care
